We accept the following methods of payment:
Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping, contact Customer Service at 775-351-2424.
Placing An Order Online
At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status" section at the bottom of the website. Your order will normally ship within 24 hours.
Placing An Order By Phone
To order by phone, call Customer Service at 775-351-2424
Order Totals & Backorder Charges
The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder.
Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at [email protected]goingbatty.com for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.